Single room occupancy may be provided subject to availability. Please telephone for availability and prices.

Celebration packages are available on arrival priced from £30 - £60 depending on content. Please contact us for details

We are pleased to accept all major credit & debit cards subject to a £1 surcharge for credit cards or 50p surcharge for debit card transactions. We DO accept American Express cards (subject to a 2% surcharge).

Please note that a valid credit/debit card is required to secure your booking even if you are paying cash, cheques can only be accepted 2 weeks in advance of arrival.

Southview Terms of Booking

How to reserve a room:

On receipt of a valid credit or debit card number we will confirm your stay. We require start/expiry dates, 3 digit security number (last 3 on signature strip) and the postal code and house number relating to the card. Alternatively, we will only accept a cheque for £50 as deposit a minimum 2 weeks in advance of the commencement date. For Bookings made more than 8 days in advance of arrival a non-refundable deposit of £50 will be taken from your credit/debit card at the time of booking with the balance payable on departure. Payment in full will be required if the booking is made within 7 days of arrival. We will send you an email or letter confirming the booking and letting you know what the outstanding balance is.

Cancellation policy:

Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately. For cancellations with more than 7 days notice from the arrival date, there will be no further charges due. For cancellations made after this time or by failing to take up the booking without canceling you will be liable for the total amount of the stay. For bookings made within 7 days of arrival the full charge is due on booking. For this reason you may wish to take out cancellation insurance, which is inexpensive and can be obtained from any good broker.

Car Parking:

Use of the Southview Car park is Free, however we only have enough spaces for 1 car per room. Please note that the car park is for CARS only, NO vans, trucks or Trailers. (oversized 4x4 vehicles may have difficulty parking onsite) Double parking may be required during busy periods and you will be required to leave your car keys with Reception.

Children & Pets:

Because we want ALL of our guests to relax and enjoy their stay at Southview, we will not accept bookings with children under the age of 6 years or with pets of any kind.

Check in/out:

Check in times are from 3pm on day of arrival with check out by 10.30am on day of departure, please note that late departure may be available subject to a £20 surcharge. Please ask for details upon your arrival.

Breakfast Times:

Breakfast is served in the dining room between 8:30am and 9:30am only.

NON Smoking Policy:

We are an entirely NON SMOKING establishment and that smoking is NOT PERMITTED anywhere within the building. A covered designated smoking area is provided for guest use outside. Any Guests causing us suspicion of smoking in their rooms will be asked to leave and the booking will be cancelled with all charges due plus a room cleaning/loss of revenue charge of up to 3 nights room rate (a room that smells of smoke may not be able to be re-let until the smell is cleared).
If you smoke in the room and we do not identify it until you have checked out, your card details will be charged with the additional nights charges as detailed above.

We do not tolerate any Smokers who continually leave the building at unsociable hours disturbing other guests in the process, in these circumstances our Nuisance & Disturbance policy will apply.

Non-availability:

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Damages and Breakages:

Please take care with our accommodation. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor accidental breakages, but we may charge you for the full cost to repair or make good if the damage or breakage is significant or caused by misuse.

Liability:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Data:

Any data gathered during the course of this booking may be held on computer

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Southview Guest House, 27 Cross Street, Windermere, Cumbria, LA23 1AE
Phone: 01539 442951 E-mail: admin@southviewwindermere.co.uk